These Terms assume a business-oriented 서비스 and clearly limit liability for damages to the extent permitted by law. Before formal launch, expert 리뷰 is required to confirm alignment with the 계약ing entity, actual operations, insurance, and 데이터-processing arrangements.
Article 1 (Business 서비스 and application)
These 서비스 이용약관 (these "Terms") set forth the conditions of use for "Revera" and its associated websites, 관리 화면s, 고객용 screens, 이메일 and SMS communications, 내보내기 features, and other related 서비스s (collectively, the "서비스") provided by the operator of Revera ("we," "us," or "our").
The 서비스 is a business 서비스 for companies, sole proprietors, 대리점, 매장, and other businesses that use it in the course of business. Anyone who 계약s for, administers, or uses the 서비스 for business purposes ("you") represents that they are using it as a business and agrees to these Terms.
If an application form, 계약, purchase order, quotation, 데이터 processing agreement, or other written or electronic agreement (an "개별 계약") conflicts with these Terms, the 개별 계약 prevails. Oral statements by our 영업 representatives, agents, or others do not constitute a warranty or 계약ual term unless expressly stated in an 개별 계약.
Article 2 (서비스 contents and disclaimers)
The 서비스 includes 설문 for 매장 and similar businesses, AI-assisted 리뷰 문안 작성, guidance to 리뷰-posting destinations, 혜택, 예약, 추천, resuming responses by 이메일 or SMS, 고객 and 매장 management, Excel and CSV 내보내기, and other features we provide.
The 서비스 does not perform or guarantee 리뷰 게시, ratings, 예약, visits, 추천, 영업, or other outcomes. Customer responses, posts, 예약, 추천, and other actions are based on each 고객's own voluntary judgment.
We do not warrant fitness for a particular purpose, completeness, accuracy, continuity, uninterrupted operation, freedom from errors, permanent compatibility with external 서비스s, accuracy of AI output, success of sending, posting, delivery, or storage, or recoverability of 데이터.
Article 3 (Accounts and 권한 management)
You must keep registration information accurate and up to date, and manage your 계정, 비밀번호, credentials, devices, and 권한 설정 at your own responsibility. Lending, sharing, transferring, or allowing others to use your 계정 under another name is not permitted.
You must grant organization users only the minimum necessary 권한 and immediately suspend or change 권한 upon resignation, transfer, 계약 end, device loss, or similar events.
유효한 자격 증명으로 수행된 작업은 당사 또는 당사 인력의 고의나 중대한 과실이 있는 경우를 제외하고 귀하가 수행한 것으로 간주됩니다.
제4조 (서비스 세부 정보)
You must comply with applicable laws, industry rules, external platform policies, and agreements with 고객 regarding use of the 서비스, 고객 communications, collection of 개인정보, 이메일 or SMS messages, 혜택, 예약, 추천, guidance to 리뷰 destinations, and other operations.
You are responsible for 고객 notices, obtaining consent, opt-ins, unsubscribe handling, publishing purposes of use, responding to inquiries, and other required procedures.
Before using AI-generated or AI-assisted text, Excel, CSV, or other outputs, you must 리뷰 the content yourself and verify that there are no factual errors, infringements, inappropriate expressions, or calculation or aggregation mistakes.
You must arrange, at your own cost and responsibility, the devices, connectivity, backups, internal organization, 고객 지원, and business continuity needed to use the 서비스.
제5조 (서비스 세부 정보)
- Fake 리뷰, impersonation, rating manipulation, posting on behalf of others, or other acts that undermine 리뷰 integrity
- Providing money, goods, 혜택, or other incentives conditioned on positive 리뷰 or specific ratings
- Forcing 고객 to post 리뷰 or implying disadvantage if they do not
- Acts that violate laws, public order and morals, third-party rights, or external 서비스 terms of use
- Sending 이메일 or SMS without 고객 consent or another lawful basis
- Unauthorized access, vulnerability probing, excessive load, reverse engineering, unauthorized scraping, or other acts that impair the 보안 of the 서비스
- Accessing 매장, 대리점, 고객, or 데이터 outside your authorized scope
- Entering credentials, private keys, recovery links, 결제 information, or other secrets unnecessary for ordinary use of the 서비스
- 서비스 세부 정보
- Reselling, subleasing, copying, or providing the 서비스 beyond the scope permitted in an 개별 계약
Article 6 (Customer 데이터 and backups)
You represent and warrant that you have the necessary rights, notices, consents, and other legal bases for 매장 information, 고객 information, responses, text, images, 설정, and other 데이터 that you enter, transmit, or 매장 in the 서비스 ("User 데이터").
You are responsible for the accuracy, legality, retention obligations, backups, and pre-termination 내보내기 of User 데이터. Although we take reasonable measures for disaster recovery and 서비스 delivery, we do not guarantee that User 데이터 will be permanently retained or fully re매장d.
Article 7 (Third-party 서비스s such as Google)
The 서비스 may integrate with, or guide users to, Google, Google Business Profile, Google Maps, 이메일 and SMS delivery, cloud 서비스s, 인증, and other 제3자 서비스.
The provision, 리뷰, display, ranking, 계정 status, posting or removal of 리뷰, suspension, restriction, specification changes, and outcomes of appeals on 제3자 서비스 are determined independently by those 제3자 and are not under our control.
We do not guarantee continued listing on 제3자 서비스, 계정 retention, 리뷰 publication, search or display ranking, restoration via appeals, or other outcomes.
You are responsible for the accuracy of information registered with 제3자 서비스, compliance with those 서비스s' terms and guidelines, 계정 management, and filing appeals if suspension or similar measures occur.
Even if you suffer loss due to suspension, deletion, hiding, restriction, ranking decrease, or other measures affecting 계정, 매장 information, or content on 제3자 서비스, we are not liable unless such measures were directly caused by our willful misconduct or gross negligence.
Even if we assist with applications, restoration, configuration checks, or other 지원, we do not guarantee restoration, listing, or approval by 제3자 서비스.
Article 8 (Fees, term, and 결제)
Fees, minimum terms, 결제 terms, renewal, 해지, 환불s, and other commercial terms are not listed on the public 랜딩 페이지 and are set in 개별 계약s.
You must pay 요금 by the deadlines set in the 개별 계약. If 결제 is delayed, we may claim late charges to the extent permitted by law and suspend all or part of the 서비스.
Resale prices that 대리점 and other resellers present to 고객 are determined by those resellers, provided they comply with minimum selling prices and other conditions set in their 계약 with us.
제9조 (서비스 세부 정보)
Intellectual property rights in the 서비스, software, screens, designs, text, trademarks, know-how, and related 자료 belong to us or the rightful owners. These Terms do not transfer to you any rights beyond the scope of the 개별 계약.
You warrant that you have the necessary rights in User 데이터 and grant us a license to use it to the extent necessary to provide, maintain, and improve the 서비스, prevent misuse, and comply with law.
Article 10 (Changes to and suspension of the 서비스)
We may change, add to, suspend, or discontinue all or part of the 서비스 for maintenance, 보안, legal compliance, changes to 제3자 서비스, business needs, or other reasonable reasons.
Except in emergencies, we will endeavor to provide advance notice by reasonable means of changes that significantly affect you. Unless expressly warranted in an 개별 계약, we do not guarantee the permanent availability of any specific feature or external integration.
제11조 (서비스 세부 정보)
If you breach these Terms or an 개별 계약, delay 결제, create a 보안 risk, receive an infringement claim from a third party, or if we reasonably determine that safe provision of the 서비스 is impaired, we may, without prior notice, restrict use, suspend delivery, suspend your 계정, isolate 데이터, terminate the agreement, or take other necessary measures.
Even if you suffer loss as a 성과 of measures we take under this article, we are not liable except in cases of our willful misconduct or gross negligence.
제12조 (서비스 세부 정보)
If the 서비스 has a defect attributable to us, we may, at our option and considering its nature, impact, reproducibility, and cost, repair it, reperform the affected 서비스, provide an alternative, or reduce or 환불 요금 corresponding to the affected period.
Except in cases of our willful misconduct or gross negligence, or where another remedy is mandated by law, the remedies in the preceding paragraph are your primary remedies for defects in the 서비스.
제13조 (서비스 세부 정보)
Unless our breach of 계약 or tort arises from willful misconduct or gross negligence by us, our representative, or our personnel, our liability to you is limited to ordinary and direct damages, and the aggregate amount will not exceed the 요금 we actually received for the 서비스 that directly caused the loss during the three months immediately preceding the date the loss arose. If no such 요금 exist for that period, the cap is JPY 10,000.
In the preceding case, regardless of foreseeability, we are not liable for lost profits; loss of 영업, profits, or opportunities; business interruption; reputational harm; 데이터 loss; costs of substitute 서비스s; special, indirect, consequential, or punitive damages; or damages arising from third-party claims.
당사, 당사 대표자 또는 직원의 고의 또는 중대한 과실이 있는 경우 및 관련 법령상 책임 제한이 허용되지 않는 범위에서는 본 조의 제한이 적용되지 않습니다.
제14조 (서비스 세부 정보)
If a third party brings a claim, complaint, investigation, sanction, lawsuit, or other proceeding against us, our officers, employees, 계약ors, or related parties due to your breach of these Terms or applicable law, User 데이터, 고객 communications, 이메일 or SMS messages, 혜택, 예약, 추천, 리뷰 operations, use of 제3자 서비스, infringement, or any other cause attributable to you, you will resolve it at your own expense and responsibility and indemnify us for reasonable attorneys' 요금, investigation costs, settlements, damages, and other losses we incur.
당사는 방어 전략을 통제하고 합의를 승인할 권리를 보유합니다. 귀하는 당사의 사전 서면 동의 없이 당사에 의무 또는 책임을 부과하는 합의를 체결해서는 안 됩니다.
제15조 (서비스 세부 정보)
If you become aware of an incident, defect, or damage relating to the 서비스, you must prevent further harm, preserve evidence, and promptly notify us.
To the extent permitted by law, any claim by you relating to the 서비스 must be brought within one year from the date the facts giving rise to the claim occurred; after that period, no claim may be brought.
제16조 (서비스 세부 정보)
The parties to an agreement concerning the 서비스 are us and you as stated in the 개별 계약. Our officers, employees, shareholders, 계약ors, and other individuals are not liable as 계약ual parties unless they separately provide a guarantee, joint and several guarantee, or assumption of obligations.
서비스 세부 정보
제17조 (서비스 세부 정보)
We and you will not use non-public information disclosed by the other party as confidential in connection with the 서비스 or the agreement for any purpose other than performing the agreement, and will not disclose it to 제3자, except where required by law, disclosed to professional advisers under confidentiality obligations, or disclosed to 계약ors to the extent necessary.
제18조 (서비스 세부 정보)
After termination, you may no longer be able to access the 서비스. Export any 데이터 you need before termination at your own responsibility. We may delete or anonymize 데이터 after the period required for legal, 계약ual, 보안, backup, and dispute-response purposes has elapsed.
서비스 세부 정보
Article 19 (Assignment of rights and obligations / sub계약ing)
Without our prior written consent, you may not assign, transfer, encumber, or otherwise dispose of your status, rights, or obligations under these Terms or an 개별 계약 to a third party.
We may sub계약 work necessary to provide the 서비스 to 제3자 and may transfer our status under these Terms and 개별 계약s in connection with a business transfer, corporate split, merger, or other business succession.
제20조 (서비스 세부 정보)
본 약관의 일부가 법률 또는 법원에 의해 무효이거나 집행 불가능하다고 판단되더라도, 나머지 조항은 계속 완전한 효력을 가집니다.
서비스 세부 정보
제21조 (서비스 세부 정보)
We may amend these Terms when required by changes in law, the 서비스, 보안 needs, or other circumstances. Material changes will be communicated via the website, 관리 화면s, 이메일, or other reasonable methods.
The effectiveness of changes and their application to existing 계약s follow applicable law and 개별 계약s.
제22조 (서비스 세부 정보)
If a dispute arises regarding the 서비스 or the agreement, we and you will negotiate in good faith to resolve it before filing a lawsuit.
These Terms and 개별 계약s are governed by the laws of Japan. For disputes relating to the 서비스 or the agreement, the district court with jurisdiction over the location of our principal place of business shall be the exclusive court of first instance by agreement.
제23조 (서비스 세부 정보)
문의 및 자주 묻는 질문문의 및 자주 묻는 질문please 문의 us.