Termos de serviço

Article 1 (Business serviço and application)

These Termos de serviço (these "Terms") set forth the conditions of use for "Revera" and its associated websites, administration screens, cliente-facing screens, e-mail e SMS communications, exportar features, and Outro related services (collectively, the "serviço") provided by the operador of Revera ("we," "us," or "our").

The serviço is a business serviço for companies, sole proprietors, agências, lojas, and Outro businesses that use it in the course of business. Anyone who contratos for, administers, or uses the serviço for business purposes ("you") represents that they are using it as a business and agrees to these Terms.

If an application form, contrato, purchase order, quotation, dados processing acordo, or Outro written or electronic acordo (an "Contrato individual") conflicts with these Terms, the Contrato individual prevails. Oral statements by our sales representatives, agents, or others do not constitute a warranty or contractual term unless expressly stated in an Contrato individual.

Article 2 (serviço Conteúdo and disclaimers)

The serviço includes pesquisas for lojas and similar businesses, Redação de avaliações assistida por IA, guidance to avaliação-posting destinations, benefícios, reservas, indicações, resuming respostas by email or SMS, cliente and gestão de lojas, exportações de Excel e CSV, and Outro features we provide.

The serviço does not perform or guarantee publicação de avaliações, ratings, reservas, visits, indicações, sales, or Outro outcomes. respostas dos clientes, posts, reservas, indicações, and Outro actions are based on each cliente's own voluntary judgment.

We do not warrant fitness for a particular purpose, completeness, accuracy, continuity, uninterrupted operation, freedom from errors, permanent compatibility with external services, accuracy of IA output, success of sending, posting, delivery, or storage, or recoverability of dados.

Article 3 (Accounts and permissão gestão)

você deve keep registration informações accurate and up to date, and gerenciar your conta, senha, credentials, devices, and permissão configurações sob sua própria responsabilidade. Lending, sharing, transferring, or allowing others to use your conta under another nome is not permitted.

você deve grant organization users only the minimum necessary permissões and immediately suspend or alteração permissões upon resignation, transfer, contrato end, device loss, or similar events.

As operações realizadas com credenciais válidas serão tratadas como realizadas por você, exceto em casos de dolo ou negligência grave de nossa parte.

Artigo 4 (Suas declarações e responsabilidades)

você deve comply with leis aplicáveis, industry rules, external platform policies, and agreements with clientes regarding use of the serviço, cliente communications, collection of informações pessoais, email or SMS messages, benefícios, reservas, indicações, guidance to avaliação destinations, and Outro operations.

You are responsible for cliente notices, obtaining consent, opt-ins, unsubscribe handling, publishing purposes of use, responding to consultas, and Outro obrigatório procedures.

Before using IA-generated or IA-assisted text, Excel, CSV, or Outro outputs, você deve avaliação the content yourself and verify that there are no factual errors, infringements, inappropriate expressions, or calculation or aggregation mistakes.

você deve arrange, at your own cost and responsibility, the devices, connectivity, backups, internal organization, cliente suporte, and business continuity needed to use the serviço.

Article 5 (atos proibidos)

• Fake avaliações, impersonation, rating manipulation, posting on behalf of others, or Outro acts that undermine avaliação integrity
• Providing money, goods, benefícios, or Outro incentives conditioned on positive avaliações or specific ratings
• Forcing clientes to post avaliações or implying disadvantage if they do not
• Acts that violate laws, public order and morals, third-party direitos, or external serviço terms of use
• Sending email or SMS without cliente consent or another lawful basis
• Unauthorized acesso, vulnerability probing, excessive load, reverse engineering, unauthorized scraping, or Outro acts that impair the segurança of the serviço
• Accessing lojas, agências, clientes, or dados outside your authorized scope
• Entering credentials, private keys, recovery links, payment informações, or Outro secrets unnecessary for ordinary use of the serviço
• Atos que prejudiquem nossa reputação ou a de terceiros, ou que interfiram nas atividades comerciais
• Reselling, subleasing, copying, or providing the serviço beyond the scope permitted in an Contrato individual

Article 6 (cliente dados and backups)

You represent and warrant that you have the necessary direitos, notices, consents, and Outro legal bases for loja informações, cliente informações, respostas, text, images, configurações, and Outro dados that you enter, transmit, or loja in the serviço ("User dados").

You are responsible for the accuracy, legality, retention obrigações, backups, and pre-rescisão exportar of User dados. Although we take reasonable measures for disaster recovery and serviço delivery, we do not guarantee that User dados will be permanently retained or fully restored.

Article 7 (serviços de terceiros such as Google)

The serviço may integrate with, or guide users to, Google, Google Business Profile, Google Maps, e-mail e SMS delivery, cloud services, authentication, and Outro serviços de terceiros.

The provision, avaliação, display, ranking, conta status, posting or removal of avaliações, suspension, restriction, specification alterações, and outcomes of appeals on serviços de terceiros are determined independently by those third parties and are not under our control.

We do not guarantee continued listing on serviços de terceiros, conta retention, avaliação publication, search or display ranking, restoration via appeals, or Outro outcomes.

You are responsible for the accuracy of informações registered with serviços de terceiros, compliance with those services' terms and guidelines, conta gestão, and filing appeals if suspension or similar measures occur.

Even if you suffer loss due to suspension, deletion, hiding, restriction, ranking decrease, or Outro measures affecting accounts, loja informações, or content on serviços de terceiros, we are not liable unless such measures were directly caused by our willful misconduct or gross negligence.

Even if we assist with applications, restoration, configuration checks, or Outro suporte, we do not guarantee restoration, listing, or approval by serviços de terceiros.

Article 8 (taxas, term, and payment)

taxas, minimum terms, payment terms, renewal, cancelamento, refunds, and Outro commercial terms are not listed on the página pública de destino and are set in Individual Agreements.

você deve pay taxas by the deadlines set in the Contrato individual. If payment is delayed, podemos reclamação late charges na medida permitida por lei and suspend all or part of the serviço.

Resale prices that agências and Outro resellers present to clientes are determined by those resellers, provided they comply with minimum selling prices and Outro conditions set in their contrato with us.

Article 9 (propriedade intelectual)

propriedade intelectual direitos in the serviço, software, screens, designs, text, trademarks, know-how, and related materiais belong to us or the rightful owners. These Terms do not transfer to you any direitos beyond the scope of the Contrato individual.

You warrant that you have the necessary direitos in User dados and grant us a license to use it na medida necessária to provide, maintain, and improve the serviço, prevent misuse, and comply with lei.

Article 10 (alterações to and suspension of the serviço)

podemos alteração, add to, suspend, or discontinue all or part of the serviço for maintenance, segurança, legal compliance, alterações to serviços de terceiros, business needs, or Outro reasonable reasons.

Except in emergencies, nós iremos endeavor to provide advance notice by reasonable means of alterações that significantly affect you. Unless expressly warranted in an Contrato individual, we do not guarantee the permanent availability of any specific feature or external integration.

Article 11 (Suspension of use and rescisão)

If you breach these Terms or an Contrato individual, delay payment, create a segurança risk, receive an infringement reclamação from a third party, or if we reasonably determine that safe provision of the serviço is impaired, podemos, sem aviso prévio, restrict use, suspend delivery, suspend your conta, isolate dados, terminate the acordo, or take Outro necessary measures.

Mesmo que você sofra prejuízos em decorrência de medidas adotadas nos termos deste artigo, não seremos responsáveis, exceto em casos de dolo ou negligência grave de nossa parte.

Artigo 12 (Medidas para defeitos)

If the serviço has a defect attributable to us, podemos, at our option and considering its nature, impact, reproducibility, and cost, repair it, reperform the affected serviço, provide an alternative, or reduce or reembolso taxas corresponding to the affected period.

Except in cases of our willful misconduct or gross negligence, or where another remedy is mandated by lei, the remedies in the preceding paragraph are your primary remedies for defects in the serviço.

Article 13 (Limitation of responsabilidade)

Unless our breach of contrato or tort arises from willful misconduct or gross negligence by us, our representante, or our personnel, our responsabilidade to you is limited to ordinary and direct danos, and the aggregate amount will not exceed the taxas we actually received for the serviço that directly caused the loss during the three months immediately preceding the date the loss arose. If no such taxas exist for that period, the cap is JPY 10,000.

In the preceding case, regardless of foreseeability, we are not liable for lost profits; loss of sales, profits, or opportunities; business interruption; reputational harm; dados loss; costs of substitute services; special, indirect, consequential, or punitive danos; or danos arising from third-party claims.

The limitations in this article do not apply in cases of willful misconduct or gross negligence by us, our representante, or our personnel, or to the extent responsabilidade limitations are not permitted under legislação aplicável.

Artigo 14 (Indenização pelo usuário)

If a third party brings a reclamação, complaint, investigation, sanction, lawsuit, or Outro proceeding against us, our officers, employees, contractors, or related parties due to your breach of these Terms or legislação aplicável, User dados, cliente communications, email or SMS messages, benefícios, reservas, indicações, avaliação operations, use of serviços de terceiros, infringement, or any Outro cause attributable to you, you will resolve it por sua própria conta and responsibility and indemnify us for reasonable attorneys' taxas, investigation costs, settlements, danos, and Outro losses we incur.

We retain the right to control defense strategy and approve settlements. You will not enter into any settlement that imposes obrigações or responsabilidade on us without our prior written consent.

Article 15 (reclamação procedures and periods)

If you become aware of an incident, defect, or damage relating to the serviço, você deve prevent further harm, preserve evidence, and promptly notify us.

na medida permitida por lei, any reclamação by you relating to the serviço must be brought within one year from the date the facts giving rise to the reclamação occurred; after that period, no reclamação may be brought.

Article 16 (Personal responsabilidade of officers, etc.)

The parties to an acordo concerning the serviço are us and you as stated in the Contrato individual. Our officers, employees, shareholders, contractors, and Outro individuals are not liable as contractual parties unless they separately provide a guarantee, joint and several guarantee, or assumption of obrigações.

The preceding paragraph does not exempt individuals from responsabilidade where the lei imposes direct responsibility on them.

Article 17 (confidencialidade)

We and you will not use non-public informações disclosed by the Outro party as confidential in connection with the serviço or the acordo for any purpose Outro than performing the acordo, and will not disclose it to third parties, except where obrigatório by lei, disclosed to professional advisers under confidencialidade obrigações, or disclosed to contractors na medida necessária.

Article 18 (Handling after rescisão)

After rescisão, você pode no longer be able to acesso the serviço. exportar any dados you need before rescisão sob sua própria responsabilidade. podemos delete or anonymize dados after the period obrigatório for legal, contractual, segurança, backup, and disputa-resposta purposes has elapsed.

Provisions that by their nature should survive remain in effect after rescisão.

Article 19 (Assignment of direitos and obrigações / subcontracting)

Without our prior written consent, você pode not assign, transfer, encumber, or otherwise dispose of your status, direitos, or obrigações under these Terms or an Contrato individual to a third party.

podemos subcontract work necessary to provide the serviço to third parties and may transfer our status under these Terms and Individual Agreements in connection with a business transfer, corporate split, merger, or Outro business succession.

Artigo 20 (Separabilidade / não renúncia)

If any part of these Terms is held invalid or unenforceable by lei or a court, the remaining parts continue in full force and effect.

O fato de não exercermos um direito não constitui renúncia a esse direito.

Article 21 (alterações to the Terms)

podemos amend these Terms when obrigatório by alterações in lei, the serviço, segurança needs, or Outro circumstances. Material alterações will be communicated via the website, administration screens, email, or Outro reasonable methods.

The effectiveness of alterações and their application to existing contratos follow legislação aplicável and Individual Agreements.

Article 22 (Negotiation, legislação aplicável, and jurisdição)

If a disputa arises regarding the serviço or the acordo, we and you will negotiate in good faith to resolve it before filing a lawsuit.

These Terms and Individual Agreements are governed by the laws of Japan. For disputes relating to the serviço or the acordo, the district court with jurisdição over the location of our principal place of business shall be the exclusive court of first instance by acordo.

Article 23 (contato)

For consultas about these Terms,contato pagepor favor contato us.