服务条款

Article 1 (Business 服务 and application)

These 服务条款 (these "Terms") set forth the conditions of use for "Revera" and its associated websites, 运营相关功能界面s, 面向客户的 screens, 电子邮件 and SMS communications, 导出 features, and other related 服务s (collectively, the "服务") provided by the operator of Revera ("we," "us," or "our").

The 服务 is a business 服务 for companies, sole proprietors, 代理商, 门店, and other businesses that use it in the course of business. Anyone who 合同s for, administers, or uses the 服务 for business purposes ("you") represents that they are using it as a business and agrees to these Terms.

If an application form, 合同, purchase order, quotation, 数据 processing agreement, or other written or electronic agreement (an "个别协议") conflicts with these Terms, the 个别协议 prevails. Oral statements by our 销售 representatives, agents, or others do not constitute a warranty or 合同ual term unless expressly stated in an 个别协议.

Article 2 (服务 contents and disclaimers)

The 服务 includes 问卷 for 门店 and similar businesses, AI-assisted 评价文案撰写, guidance to 评价-posting destinations, 权益, 预约, 推荐, resuming responses by 电子邮件 or SMS, 客户 and 门店 management, Excel and CSV 导出, and other features we provide.

The 服务 does not perform or guarantee 发布评价, ratings, 预约, visits, 推荐, 销售, or other outcomes. Customer responses, posts, 预约, 推荐, and other actions are based on each 客户's own voluntary judgment.

We do not warrant fitness for a particular purpose, completeness, accuracy, continuity, uninterrupted operation, freedom from errors, permanent compatibility with external 服务s, accuracy of AI output, success of sending, posting, delivery, or storage, or recoverability of 数据.

Article 3 (Accounts and 权限 management)

You must keep registration information accurate and up to date, and manage your 账户, 密码, credentials, devices, and 权限 设置 at your own responsibility. Lending, sharing, transferring, or allowing others to use your 账户 under another name is not permitted.

You must grant organization users only the minimum necessary 权限 and immediately suspend or change 权限 upon resignation, transfer, 合同 end, device loss, or similar events.

使用有效凭据执行的操作视为由您执行，但我方存在故意不当行为或重大过失的情形除外。

第4条 (服务详情)

You must comply with applicable laws, industry rules, external platform policies, and agreements with 客户 regarding use of the 服务, 客户 communications, collection of 个人信息, 电子邮件 or SMS messages, 权益, 预约, 推荐, guidance to 评价 destinations, and other operations.

You are responsible for 客户 notices, obtaining consent, opt-ins, unsubscribe handling, publishing purposes of use, responding to inquiries, and other required procedures.

Before using AI-generated or AI-assisted text, Excel, CSV, or other outputs, you must 评价 the content yourself and verify that there are no factual errors, infringements, inappropriate expressions, or calculation or aggregation mistakes.

You must arrange, at your own cost and responsibility, the devices, connectivity, backups, internal organization, 客户 支持, and business continuity needed to use the 服务.

第5条 (服务详情)

• Fake 评价, impersonation, rating manipulation, posting on behalf of others, or other acts that undermine 评价 integrity
• Providing money, goods, 权益, or other incentives conditioned on positive 评价 or specific ratings
• Forcing 客户 to post 评价 or implying disadvantage if they do not
• Acts that violate laws, public order and morals, third-party rights, or external 服务 terms of use
• Sending 电子邮件 or SMS without 客户 consent or another lawful basis
• Unauthorized access, vulnerability probing, excessive load, reverse engineering, unauthorized scraping, or other acts that impair the 安全 of the 服务
• Accessing 门店, 代理商, 客户, or 数据 outside your authorized scope
• Entering credentials, private keys, recovery links, 付款 information, or other secrets unnecessary for ordinary use of the 服务
• 服务详情
• Reselling, subleasing, copying, or providing the 服务 beyond the scope permitted in an 个别协议

Article 6 (Customer 数据 and backups)

You represent and warrant that you have the necessary rights, notices, consents, and other legal bases for 门店 information, 客户 information, responses, text, images, 设置, and other 数据 that you enter, transmit, or 门店 in the 服务 ("User 数据").

You are responsible for the accuracy, legality, retention obligations, backups, and pre-termination 导出 of User 数据. Although we take reasonable measures for disaster recovery and 服务 delivery, we do not guarantee that User 数据 will be permanently retained or fully re门店d.

Article 7 (Third-party 服务s such as Google)

The 服务 may integrate with, or guide users to, Google, Google Business Profile, Google Maps, 电子邮件 and SMS delivery, cloud 服务s, 身份验证, and other 第三方服务.

The provision, 评价, display, ranking, 账户 status, posting or removal of 评价, suspension, restriction, specification changes, and outcomes of appeals on 第三方服务 are determined independently by those 第三方 and are not under our control.

We do not guarantee continued listing on 第三方服务, 账户 retention, 评价 publication, search or display ranking, restoration via appeals, or other outcomes.

You are responsible for the accuracy of information registered with 第三方服务, compliance with those 服务s' terms and guidelines, 账户 management, and filing appeals if suspension or similar measures occur.

Even if you suffer loss due to suspension, deletion, hiding, restriction, ranking decrease, or other measures affecting 账户, 门店 information, or content on 第三方服务, we are not liable unless such measures were directly caused by our willful misconduct or gross negligence.

Even if we assist with applications, restoration, configuration checks, or other 支持, we do not guarantee restoration, listing, or approval by 第三方服务.

Article 8 (Fees, term, and 付款)

Fees, minimum terms, 付款 terms, renewal, 取消, 退款s, and other commercial terms are not listed on the public 落地页 and are set in 个别协议s.

You must pay 费用 by the deadlines set in the 个别协议. If 付款 is delayed, we may claim late charges to the extent permitted by law and suspend all or part of the 服务.

Resale prices that 代理商 and other resellers present to 客户 are determined by those resellers, provided they comply with minimum selling prices and other conditions set in their 合同 with us.

第9条 (服务详情)

Intellectual property rights in the 服务, software, screens, designs, text, trademarks, know-how, and related 资料 belong to us or the rightful owners. These Terms do not transfer to you any rights beyond the scope of the 个别协议.

You warrant that you have the necessary rights in User 数据 and grant us a license to use it to the extent necessary to provide, maintain, and improve the 服务, prevent misuse, and comply with law.

Article 10 (Changes to and suspension of the 服务)

We may change, add to, suspend, or discontinue all or part of the 服务 for maintenance, 安全, legal compliance, changes to 第三方服务, business needs, or other reasonable reasons.

Except in emergencies, we will endeavor to provide advance notice by reasonable means of changes that significantly affect you. Unless expressly warranted in an 个别协议, we do not guarantee the permanent availability of any specific feature or external integration.

第11条 (服务详情)

If you breach these Terms or an 个别协议, delay 付款, create a 安全 risk, receive an infringement claim from a third party, or if we reasonably determine that safe provision of the 服务 is impaired, we may, without prior notice, restrict use, suspend delivery, suspend your 账户, isolate 数据, terminate the agreement, or take other necessary measures.

Even if you suffer loss as a 结果 of measures we take under this article, we are not liable except in cases of our willful misconduct or gross negligence.

第12条 (服务详情)

If the 服务 has a defect attributable to us, we may, at our option and considering its nature, impact, reproducibility, and cost, repair it, reperform the affected 服务, provide an alternative, or reduce or 退款 费用 corresponding to the affected period.

Except in cases of our willful misconduct or gross negligence, or where another remedy is mandated by law, the remedies in the preceding paragraph are your primary remedies for defects in the 服务.

第13条 (服务详情)

Unless our breach of 合同 or tort arises from willful misconduct or gross negligence by us, our representative, or our personnel, our liability to you is limited to ordinary and direct damages, and the aggregate amount will not exceed the 费用 we actually received for the 服务 that directly caused the loss during the three months immediately preceding the date the loss arose. If no such 费用 exist for that period, the cap is JPY 10,000.

In the preceding case, regardless of foreseeability, we are not liable for lost profits; loss of 销售, profits, or opportunities; business interruption; reputational harm; 数据 loss; costs of substitute 服务s; special, indirect, consequential, or punitive damages; or damages arising from third-party claims.

如我方、我方代表或人员存在故意不当行为或重大过失，或适用法律不允许限制责任的范围内，本条限制不适用。

第14条 (服务详情)

If a third party brings a claim, complaint, investigation, sanction, lawsuit, or other proceeding against us, our officers, employees, 合同ors, or related parties due to your breach of these Terms or applicable law, User 数据, 客户 communications, 电子邮件 or SMS messages, 权益, 预约, 推荐, 评价 operations, use of 第三方服务, infringement, or any other cause attributable to you, you will resolve it at your own expense and responsibility and indemnify us for reasonable attorneys' 费用, investigation costs, settlements, damages, and other losses we incur.

我们保留控制抗辩策略及批准和解的权利。未经我们事先书面同意，您不得达成使我们承担义务或责任的任何和解。

第15条 (服务详情)

If you become aware of an incident, defect, or damage relating to the 服务, you must prevent further harm, preserve evidence, and promptly notify us.

To the extent permitted by law, any claim by you relating to the 服务 must be brought within one year from the date the facts giving rise to the claim occurred; after that period, no claim may be brought.

第16条 (服务详情)

The parties to an agreement concerning the 服务 are us and you as stated in the 个别协议. Our officers, employees, shareholders, 合同ors, and other individuals are not liable as 合同ual parties unless they separately provide a guarantee, joint and several guarantee, or assumption of obligations.

服务详情

第17条 (服务详情)

We and you will not use non-public information disclosed by the other party as confidential in connection with the 服务 or the agreement for any purpose other than performing the agreement, and will not disclose it to 第三方, except where required by law, disclosed to professional advisers under confidentiality obligations, or disclosed to 合同ors to the extent necessary.

第18条 (服务详情)

After termination, you may no longer be able to access the 服务. Export any 数据 you need before termination at your own responsibility. We may delete or anonymize 数据 after the period required for legal, 合同ual, 安全, backup, and dispute-response purposes has elapsed.

服务详情

Article 19 (Assignment of rights and obligations / sub合同ing)

Without our prior written consent, you may not assign, transfer, encumber, or otherwise dispose of your status, rights, or obligations under these Terms or an 个别协议 to a third party.

We may sub合同 work necessary to provide the 服务 to 第三方 and may transfer our status under these Terms and 个别协议s in connection with a business transfer, corporate split, merger, or other business succession.

第20条 (服务详情)

如本条款的任何部分被法律或法院认定为无效或不可执行，其余部分仍完全有效。

服务详情

第21条 (服务详情)

We may amend these Terms when required by changes in law, the 服务, 安全 needs, or other circumstances. Material changes will be communicated via the website, 运营相关功能界面s, 电子邮件, or other reasonable methods.

The effectiveness of changes and their application to existing 合同s follow applicable law and 个别协议s.

第22条 (服务详情)

If a dispute arises regarding the 服务 or the agreement, we and you will negotiate in good faith to resolve it before filing a lawsuit.

These Terms and 个别协议s are governed by the laws of Japan. For disputes relating to the 服务 or the agreement, the district court with jurisdiction over the location of our principal place of business shall be the exclusive court of first instance by agreement.

第23条 (服务详情)

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