服務條款

Article 1 (Business 服務 and application)

These 服務條款 (these "Terms") set forth the conditions of use for "Revera" and its associated websites, 營運相關功能介面s, 面向客戶的 screens, 電子郵件 and SMS communications, 匯出 features, and other related 服務s (collectively, the "服務") provided by the operator of Revera ("we," "us," or "our").

The 服務 is a business 服務 for companies, sole proprietors, 代理商, 門市, and other businesses that use it in the course of business. Anyone who 合約s for, administers, or uses the 服務 for business purposes ("you") represents that they are using it as a business and agrees to these Terms.

If an application form, 合約, purchase order, quotation, 資料 processing agreement, or other written or electronic agreement (an "個別協議") conflicts with these Terms, the 個別協議 prevails. Oral statements by our 銷售 representatives, agents, or others do not constitute a warranty or 合約ual term unless expressly stated in an 個別協議.

Article 2 (服務 contents and disclaimers)

The 服務 includes 問卷 for 門市 and similar businesses, AI-assisted 評論文案撰寫, guidance to 評論-posting destinations, 權益, 預約, 推薦, resuming responses by 電子郵件 or SMS, 客戶 and 門市 management, Excel and CSV 匯出, and other features we provide.

The 服務 does not perform or guarantee 發布評論, ratings, 預約, visits, 推薦, 銷售, or other outcomes. Customer responses, posts, 預約, 推薦, and other actions are based on each 客戶's own voluntary judgment.

We do not warrant fitness for a particular purpose, completeness, accuracy, continuity, uninterrupted operation, freedom from errors, permanent compatibility with external 服務s, accuracy of AI output, success of sending, posting, delivery, or storage, or recoverability of 資料.

Article 3 (Accounts and 權限 management)

You must keep registration information accurate and up to date, and manage your 帳戶, 密碼, credentials, devices, and 權限 設定 at your own responsibility. Lending, sharing, transferring, or allowing others to use your 帳戶 under another name is not permitted.

You must grant organization users only the minimum necessary 權限 and immediately suspend or change 權限 upon resignation, transfer, 合約 end, device loss, or similar events.

使用有效憑據執行的操作視為由您執行，但我方存在故意不當行為或重大過失的情形除外。

第4條 (服務詳細資訊)

You must comply with applicable laws, industry rules, external platform policies, and agreements with 客戶 regarding use of the 服務, 客戶 communications, collection of 個人資訊, 電子郵件 or SMS messages, 權益, 預約, 推薦, guidance to 評論 destinations, and other operations.

You are responsible for 客戶 notices, obtaining consent, opt-ins, unsubscribe handling, publishing purposes of use, responding to inquiries, and other required procedures.

Before using AI-generated or AI-assisted text, Excel, CSV, or other outputs, you must 評論 the content yourself and verify that there are no factual errors, infringements, inappropriate expressions, or calculation or aggregation mistakes.

You must arrange, at your own cost and responsibility, the devices, connectivity, backups, internal organization, 客戶 支援, and business continuity needed to use the 服務.

第5條 (服務詳細資訊)

• Fake 評論, impersonation, rating manipulation, posting on behalf of others, or other acts that undermine 評論 integrity
• Providing money, goods, 權益, or other incentives conditioned on positive 評論 or specific ratings
• Forcing 客戶 to post 評論 or implying disadvantage if they do not
• Acts that violate laws, public order and morals, third-party rights, or external 服務 terms of use
• Sending 電子郵件 or SMS without 客戶 consent or another lawful basis
• Unauthorized access, vulnerability probing, excessive load, reverse engineering, unauthorized scraping, or other acts that impair the 安全 of the 服務
• Accessing 門市, 代理商, 客戶, or 資料 outside your authorized scope
• Entering credentials, private keys, recovery links, 付款 information, or other secrets unnecessary for ordinary use of the 服務
• 服務詳細資訊
• Reselling, subleasing, copying, or providing the 服務 beyond the scope permitted in an 個別協議

Article 6 (Customer 資料 and backups)

You represent and warrant that you have the necessary rights, notices, consents, and other legal bases for 門市 information, 客戶 information, responses, text, images, 設定, and other 資料 that you enter, transmit, or 門市 in the 服務 ("User 資料").

You are responsible for the accuracy, legality, retention obligations, backups, and pre-termination 匯出 of User 資料. Although we take reasonable measures for disaster recovery and 服務 delivery, we do not guarantee that User 資料 will be permanently retained or fully re門市d.

Article 7 (Third-party 服務s such as Google)

The 服務 may integrate with, or guide users to, Google, Google Business Profile, Google Maps, 電子郵件 and SMS delivery, cloud 服務s, 驗證, and other 第三方服務.

The provision, 評論, display, ranking, 帳戶 status, posting or removal of 評論, suspension, restriction, specification changes, and outcomes of appeals on 第三方服務 are determined independently by those 第三方 and are not under our control.

We do not guarantee continued listing on 第三方服務, 帳戶 retention, 評論 publication, search or display ranking, restoration via appeals, or other outcomes.

You are responsible for the accuracy of information registered with 第三方服務, compliance with those 服務s' terms and guidelines, 帳戶 management, and filing appeals if suspension or similar measures occur.

Even if you suffer loss due to suspension, deletion, hiding, restriction, ranking decrease, or other measures affecting 帳戶, 門市 information, or content on 第三方服務, we are not liable unless such measures were directly caused by our willful misconduct or gross negligence.

Even if we assist with applications, restoration, configuration checks, or other 支援, we do not guarantee restoration, listing, or approval by 第三方服務.

Article 8 (Fees, term, and 付款)

Fees, minimum terms, 付款 terms, renewal, 取消, 退款s, and other commercial terms are not listed on the public 著陸頁 and are set in 個別協議s.

You must pay 費用 by the deadlines set in the 個別協議. If 付款 is delayed, we may claim late charges to the extent permitted by law and suspend all or part of the 服務.

Resale prices that 代理商 and other resellers present to 客戶 are determined by those resellers, provided they comply with minimum selling prices and other conditions set in their 合約 with us.

第9條 (服務詳細資訊)

Intellectual property rights in the 服務, software, screens, designs, text, trademarks, know-how, and related 資料 belong to us or the rightful owners. These Terms do not transfer to you any rights beyond the scope of the 個別協議.

You warrant that you have the necessary rights in User 資料 and grant us a license to use it to the extent necessary to provide, maintain, and improve the 服務, prevent misuse, and comply with law.

Article 10 (Changes to and suspension of the 服務)

We may change, add to, suspend, or discontinue all or part of the 服務 for maintenance, 安全, legal compliance, changes to 第三方服務, business needs, or other reasonable reasons.

Except in emergencies, we will endeavor to provide advance notice by reasonable means of changes that significantly affect you. Unless expressly warranted in an 個別協議, we do not guarantee the permanent availability of any specific feature or external integration.

第11條 (服務詳細資訊)

If you breach these Terms or an 個別協議, delay 付款, create a 安全 risk, receive an infringement claim from a third party, or if we reasonably determine that safe provision of the 服務 is impaired, we may, without prior notice, restrict use, suspend delivery, suspend your 帳戶, isolate 資料, terminate the agreement, or take other necessary measures.

Even if you suffer loss as a 結果 of measures we take under this article, we are not liable except in cases of our willful misconduct or gross negligence.

第12條 (服務詳細資訊)

If the 服務 has a defect attributable to us, we may, at our option and considering its nature, impact, reproducibility, and cost, repair it, reperform the affected 服務, provide an alternative, or reduce or 退款 費用 corresponding to the affected period.

Except in cases of our willful misconduct or gross negligence, or where another remedy is mandated by law, the remedies in the preceding paragraph are your primary remedies for defects in the 服務.

第13條 (服務詳細資訊)

Unless our breach of 合約 or tort arises from willful misconduct or gross negligence by us, our representative, or our personnel, our liability to you is limited to ordinary and direct damages, and the aggregate amount will not exceed the 費用 we actually received for the 服務 that directly caused the loss during the three months immediately preceding the date the loss arose. If no such 費用 exist for that period, the cap is JPY 10,000.

In the preceding case, regardless of foreseeability, we are not liable for lost profits; loss of 銷售, profits, or opportunities; business interruption; reputational harm; 資料 loss; costs of substitute 服務s; special, indirect, consequential, or punitive damages; or damages arising from third-party claims.

如我方、我方代表或人員存在故意不當行為或重大過失，或適用法律不允許限制責任的範圍內，本條限制不適用。

第14條 (服務詳細資訊)

If a third party brings a claim, complaint, investigation, sanction, lawsuit, or other proceeding against us, our officers, employees, 合約ors, or related parties due to your breach of these Terms or applicable law, User 資料, 客戶 communications, 電子郵件 or SMS messages, 權益, 預約, 推薦, 評論 operations, use of 第三方服務, infringement, or any other cause attributable to you, you will resolve it at your own expense and responsibility and indemnify us for reasonable attorneys' 費用, investigation costs, settlements, damages, and other losses we incur.

我們保留控制抗辯策略及批准和解的權利。未經我們事先書面同意，您不得達成使我們承擔義務或責任的任何和解。

第15條 (服務詳細資訊)

If you become aware of an incident, defect, or damage relating to the 服務, you must prevent further harm, preserve evidence, and promptly notify us.

To the extent permitted by law, any claim by you relating to the 服務 must be brought within one year from the date the facts giving rise to the claim occurred; after that period, no claim may be brought.

第16條 (服務詳細資訊)

The parties to an agreement concerning the 服務 are us and you as stated in the 個別協議. Our officers, employees, shareholders, 合約ors, and other individuals are not liable as 合約ual parties unless they separately provide a guarantee, joint and several guarantee, or assumption of obligations.

服務詳細資訊

第17條 (服務詳細資訊)

We and you will not use non-public information disclosed by the other party as confidential in connection with the 服務 or the agreement for any purpose other than performing the agreement, and will not disclose it to 第三方, except where required by law, disclosed to professional advisers under confidentiality obligations, or disclosed to 合約ors to the extent necessary.

第18條 (服務詳細資訊)

After termination, you may no longer be able to access the 服務. Export any 資料 you need before termination at your own responsibility. We may delete or anonymize 資料 after the period required for legal, 合約ual, 安全, backup, and dispute-response purposes has elapsed.

服務詳細資訊

Article 19 (Assignment of rights and obligations / sub合約ing)

Without our prior written consent, you may not assign, transfer, encumber, or otherwise dispose of your status, rights, or obligations under these Terms or an 個別協議 to a third party.

We may sub合約 work necessary to provide the 服務 to 第三方 and may transfer our status under these Terms and 個別協議s in connection with a business transfer, corporate split, merger, or other business succession.

第20條 (服務詳細資訊)

如本條款的任何部分被法律或法院認定為無效或不可執行，其餘部分仍完全有效。

服務詳細資訊

第21條 (服務詳細資訊)

We may amend these Terms when required by changes in law, the 服務, 安全 needs, or other circumstances. Material changes will be communicated via the website, 營運相關功能介面s, 電子郵件, or other reasonable methods.

The effectiveness of changes and their application to existing 合約s follow applicable law and 個別協議s.

第22條 (服務詳細資訊)

If a dispute arises regarding the 服務 or the agreement, we and you will negotiate in good faith to resolve it before filing a lawsuit.

These Terms and 個別協議s are governed by the laws of Japan. For disputes relating to the 服務 or the agreement, the district court with jurisdiction over the location of our principal place of business shall be the exclusive court of first instance by agreement.

第23條 (服務詳細資訊)

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