Terms of Service

Article 1 (Business service and application)

These Terms of Service (these "Terms") set forth the conditions of use for "Revera" and its associated websites, administration screens, customer-facing screens, email and SMS communications, export features, and other related services (collectively, the "Service") provided by the operator of Revera ("we," "us," or "our").

The Service is a business service for companies, sole proprietors, agencies, stores, and other businesses that use it in the course of business. Anyone who contracts for, administers, or uses the Service for business purposes ("you") represents that they are using it as a business and agrees to these Terms.

If an application form, contract, purchase order, quotation, data processing agreement, or other written or electronic agreement (an "Individual Agreement") conflicts with these Terms, the Individual Agreement prevails. Oral statements by our sales representatives, agents, or others do not constitute a warranty or contractual term unless expressly stated in an Individual Agreement.

Article 2 (Service contents and disclaimers)

The Service includes surveys for stores and similar businesses, AI-assisted review drafting, guidance to review-posting destinations, benefits, bookings, referrals, resuming responses by email or SMS, customer and store management, Excel and CSV exports, and other features we provide.

The Service does not perform or guarantee review posting, ratings, bookings, visits, referrals, sales, or other outcomes. Customer responses, posts, bookings, referrals, and other actions are based on each customer's own voluntary judgment.

We do not warrant fitness for a particular purpose, completeness, accuracy, continuity, uninterrupted operation, freedom from errors, permanent compatibility with external services, accuracy of AI output, success of sending, posting, delivery, or storage, or recoverability of data.

Article 3 (Accounts and permission management)

You must keep registration information accurate and up to date, and manage your account, password, credentials, devices, and permission settings at your own responsibility. Lending, sharing, transferring, or allowing others to use your account under another name is not permitted.

You must grant organization users only the minimum necessary permissions and immediately suspend or change permissions upon resignation, transfer, contract end, device loss, or similar events.

Operations performed with valid credentials are treated as actions by you, except in cases of our willful misconduct or gross negligence.

Article 4 (Your representations and responsibilities)

You must comply with applicable laws, industry rules, external platform policies, and agreements with customers regarding use of the Service, customer communications, collection of personal information, email or SMS messages, benefits, bookings, referrals, guidance to review destinations, and other operations.

You are responsible for customer notices, obtaining consent, opt-ins, unsubscribe handling, publishing purposes of use, responding to inquiries, and other required procedures.

Before using AI-generated or AI-assisted text, Excel, CSV, or other outputs, you must review the content yourself and verify that there are no factual errors, infringements, inappropriate expressions, or calculation or aggregation mistakes.

You must arrange, at your own cost and responsibility, the devices, connectivity, backups, internal organization, customer support, and business continuity needed to use the Service.

Article 5 (Prohibited acts)

• Fake reviews, impersonation, rating manipulation, posting on behalf of others, or other acts that undermine review integrity
• Providing money, goods, benefits, or other incentives conditioned on positive reviews or specific ratings
• Forcing customers to post reviews or implying disadvantage if they do not
• Acts that violate laws, public order and morals, third-party rights, or external service terms of use
• Sending email or SMS without customer consent or another lawful basis
• Unauthorized access, vulnerability probing, excessive load, reverse engineering, unauthorized scraping, or other acts that impair the security of the Service
• Accessing stores, agencies, customers, or data outside your authorized scope
• Entering credentials, private keys, recovery links, payment information, or other secrets unnecessary for ordinary use of the Service
• Acts that damage our or a third party's reputation or interfere with business
• Reselling, subleasing, copying, or providing the Service beyond the scope permitted in an Individual Agreement

Article 6 (Customer data and backups)

You represent and warrant that you have the necessary rights, notices, consents, and other legal bases for store information, customer information, responses, text, images, settings, and other data that you enter, transmit, or store in the Service ("User Data").

You are responsible for the accuracy, legality, retention obligations, backups, and pre-termination export of User Data. Although we take reasonable measures for disaster recovery and service delivery, we do not guarantee that User Data will be permanently retained or fully restored.

Article 7 (Third-party services such as Google)

The Service may integrate with, or guide users to, Google, Google Business Profile, Google Maps, email and SMS delivery, cloud services, authentication, and other third-party services.

The provision, review, display, ranking, account status, posting or removal of reviews, suspension, restriction, specification changes, and outcomes of appeals on third-party services are determined independently by those third parties and are not under our control.

We do not guarantee continued listing on third-party services, account retention, review publication, search or display ranking, restoration via appeals, or other outcomes.

You are responsible for the accuracy of information registered with third-party services, compliance with those services' terms and guidelines, account management, and filing appeals if suspension or similar measures occur.

Even if you suffer loss due to suspension, deletion, hiding, restriction, ranking decrease, or other measures affecting accounts, store information, or content on third-party services, we are not liable unless such measures were directly caused by our willful misconduct or gross negligence.

Even if we assist with applications, restoration, configuration checks, or other support, we do not guarantee restoration, listing, or approval by third-party services.

Article 8 (Fees, term, and payment)

Fees, minimum terms, payment terms, renewal, cancellation, refunds, and other commercial terms are not listed on the public landing page and are set in Individual Agreements.

You must pay fees by the deadlines set in the Individual Agreement. If payment is delayed, we may claim late charges to the extent permitted by law and suspend all or part of the Service.

Resale prices that agencies and other resellers present to customers are determined by those resellers, provided they comply with minimum selling prices and other conditions set in their contract with us.

Article 9 (Intellectual property)

Intellectual property rights in the Service, software, screens, designs, text, trademarks, know-how, and related materials belong to us or the rightful owners. These Terms do not transfer to you any rights beyond the scope of the Individual Agreement.

You warrant that you have the necessary rights in User Data and grant us a license to use it to the extent necessary to provide, maintain, and improve the Service, prevent misuse, and comply with law.

Article 10 (Changes to and suspension of the Service)

We may change, add to, suspend, or discontinue all or part of the Service for maintenance, security, legal compliance, changes to third-party services, business needs, or other reasonable reasons.

Except in emergencies, we will endeavor to provide advance notice by reasonable means of changes that significantly affect you. Unless expressly warranted in an Individual Agreement, we do not guarantee the permanent availability of any specific feature or external integration.

Article 11 (Suspension of use and termination)

If you breach these Terms or an Individual Agreement, delay payment, create a security risk, receive an infringement claim from a third party, or if we reasonably determine that safe provision of the Service is impaired, we may, without prior notice, restrict use, suspend delivery, suspend your account, isolate data, terminate the agreement, or take other necessary measures.

Even if you suffer loss as a result of measures we take under this article, we are not liable except in cases of our willful misconduct or gross negligence.

Article 12 (Remedies for defects)

If the Service has a defect attributable to us, we may, at our option and considering its nature, impact, reproducibility, and cost, repair it, reperform the affected service, provide an alternative, or reduce or refund fees corresponding to the affected period.

Except in cases of our willful misconduct or gross negligence, or where another remedy is mandated by law, the remedies in the preceding paragraph are your primary remedies for defects in the Service.

Article 13 (Limitation of liability)

Unless our breach of contract or tort arises from willful misconduct or gross negligence by us, our representative, or our personnel, our liability to you is limited to ordinary and direct damages, and the aggregate amount will not exceed the fees we actually received for the Service that directly caused the loss during the three months immediately preceding the date the loss arose. If no such fees exist for that period, the cap is JPY 10,000.

In the preceding case, regardless of foreseeability, we are not liable for lost profits; loss of sales, profits, or opportunities; business interruption; reputational harm; data loss; costs of substitute services; special, indirect, consequential, or punitive damages; or damages arising from third-party claims.

The limitations in this article do not apply in cases of willful misconduct or gross negligence by us, our representative, or our personnel, or to the extent liability limitations are not permitted under applicable law.

Article 14 (Indemnification by you)

If a third party brings a claim, complaint, investigation, sanction, lawsuit, or other proceeding against us, our officers, employees, contractors, or related parties due to your breach of these Terms or applicable law, User Data, customer communications, email or SMS messages, benefits, bookings, referrals, review operations, use of third-party services, infringement, or any other cause attributable to you, you will resolve it at your own expense and responsibility and indemnify us for reasonable attorneys' fees, investigation costs, settlements, damages, and other losses we incur.

We retain the right to control defense strategy and approve settlements. You will not enter into any settlement that imposes obligations or liability on us without our prior written consent.

Article 15 (Claim procedures and periods)

If you become aware of an incident, defect, or damage relating to the Service, you must prevent further harm, preserve evidence, and promptly notify us.

To the extent permitted by law, any claim by you relating to the Service must be brought within one year from the date the facts giving rise to the claim occurred; after that period, no claim may be brought.

Article 16 (Personal liability of officers, etc.)

The parties to an agreement concerning the Service are us and you as stated in the Individual Agreement. Our officers, employees, shareholders, contractors, and other individuals are not liable as contractual parties unless they separately provide a guarantee, joint and several guarantee, or assumption of obligations.

The preceding paragraph does not exempt individuals from liability where the law imposes direct responsibility on them.

Article 17 (Confidentiality)

We and you will not use non-public information disclosed by the other party as confidential in connection with the Service or the agreement for any purpose other than performing the agreement, and will not disclose it to third parties, except where required by law, disclosed to professional advisers under confidentiality obligations, or disclosed to contractors to the extent necessary.

Article 18 (Handling after termination)

After termination, you may no longer be able to access the Service. Export any data you need before termination at your own responsibility. We may delete or anonymize data after the period required for legal, contractual, security, backup, and dispute-response purposes has elapsed.

Provisions that by their nature should survive remain in effect after termination.

Article 19 (Assignment of rights and obligations / subcontracting)

Without our prior written consent, you may not assign, transfer, encumber, or otherwise dispose of your status, rights, or obligations under these Terms or an Individual Agreement to a third party.

We may subcontract work necessary to provide the Service to third parties and may transfer our status under these Terms and Individual Agreements in connection with a business transfer, corporate split, merger, or other business succession.

Article 20 (Severability / non-waiver)

If any part of these Terms is held invalid or unenforceable by law or a court, the remaining parts continue in full force and effect.

Failure by us to exercise a right does not constitute a waiver of that right.

Article 21 (Changes to the Terms)

We may amend these Terms when required by changes in law, the Service, security needs, or other circumstances. Material changes will be communicated via the website, administration screens, email, or other reasonable methods.

The effectiveness of changes and their application to existing contracts follow applicable law and Individual Agreements.

Article 22 (Negotiation, governing law, and jurisdiction)

If a dispute arises regarding the Service or the agreement, we and you will negotiate in good faith to resolve it before filing a lawsuit.

These Terms and Individual Agreements are governed by the laws of Japan. For disputes relating to the Service or the agreement, the district court with jurisdiction over the location of our principal place of business shall be the exclusive court of first instance by agreement.

Article 23 (Contact)

For inquiries about these Terms,Contact pageplease contact us.