Conditions d’utilisation

Article 1 (Business Service and application)

These Conditions d’utilisation (these "Terms") set forth the conditions of use for "Revera" and its associated websites, administration screens, client-facing screens, e-mail et SMS communications, exporter features, and Autre related services (collectively, the "Service") provided by the opérateur of Revera ("we," "us," or "our").

The Service is a business Service for companies, sole proprietors, agences, magasins, and Autre businesses that use it in the course of business. Anyone who contrats for, administers, or uses the Service for business purposes ("you") represents that they are using it as a business and agrees to these Terms.

If an application form, contrat, purchase order, quotation, données processing accord, or Autre written or electronic accord (an "Contrat individuel") conflicts with these Terms, the Contrat individuel prevails. Oral statements by our sales representatives, agents, or others do not constitute a warranty or contractual term unless expressly stated in an Contrat individuel.

Article 2 (Service Sommaire and disclaimers)

The Service includes questionnaires for magasins and similar businesses, Rédaction d’avis assistée par IA, guidance to avis-posting destinations, avantages, réservations, parrainages, resuming réponses by email or SMS, client and gestion des magasins, exportations Excel et CSV, and Autre features we provide.

The Service does not perform or guarantee publication d’avis, ratings, réservations, visits, parrainages, sales, or Autre outcomes. réponses des clients, posts, réservations, parrainages, and Autre actions are based on each client's own voluntary judgment.

We do not warrant fitness for a particular purpose, completeness, accuracy, continuity, uninterrupted operation, freedom from errors, permanent compatibility with external services, accuracy of IA output, success of sending, posting, delivery, or storage, or recoverability of données.

Article 3 (Accounts and autorisation gestion)

vous devez keep registration informations accurate and up to date, and gérer your compte, mot de passe, credentials, devices, and autorisation paramètres sous votre propre responsabilité. Lending, sharing, transferring, or allowing others to use your compte under another nom is not permitted.

vous devez grant organization users only the minimum necessary autorisations and immediately suspend or modification autorisations upon resignation, transfer, contrat end, device loss, or similar events.

Les opérations effectuées au moyen d'identifiants valides sont considérées comme ayant été réalisées par vous, sauf en cas de faute intentionnelle ou de négligence grave de notre part.

Article 4 (Vos déclarations et responsabilités)

vous devez comply with lois applicables, industry rules, external platform policies, and agreements with clients regarding use of the Service, client communications, collection of informations personnelles, email or SMS messages, avantages, réservations, parrainages, guidance to avis destinations, and Autre operations.

You are responsible for client notices, obtaining consent, opt-ins, unsubscribe handling, publishing purposes of use, responding to demandes, and Autre obligatoire procedures.

Before using IA-generated or IA-assisted text, Excel, CSV, or Autre outputs, vous devez avis the content yourself and verify that there are no factual errors, infringements, inappropriate expressions, or calculation or aggregation mistakes.

vous devez arrange, at your own cost and responsibility, the devices, connectivity, backups, internal organization, client assistance, and business continuity needed to use the Service.

Article 5 (actes interdits)

• Fake avis, impersonation, rating manipulation, posting on behalf of others, or Autre acts that undermine avis integrity
• Providing money, goods, avantages, or Autre incentives conditioned on positive avis or specific ratings
• Forcing clients to post avis or implying disadvantage if they do not
• Acts that violate laws, public order and morals, third-party droits, or external Service terms of use
• Sending email or SMS without client consent or another lawful basis
• Unauthorized accès, vulnerability probing, excessive load, reverse engineering, unauthorized scraping, or Autre acts that impair the sécurité of the Service
• Accessing magasins, agences, clients, or données outside your authorized scope
• Entering credentials, private keys, recovery links, payment informations, or Autre secrets unnecessary for ordinary use of the Service
• Actes portant atteinte à notre réputation ou à celle d'un tiers, ou entravant l'activité commerciale
• Reselling, subleasing, copying, or providing the Service beyond the scope permitted in an Contrat individuel

Article 6 (client données and backups)

You represent and warrant that you have the necessary droits, notices, consents, and Autre juridique bases for magasin informations, client informations, réponses, text, images, paramètres, and Autre données that you enter, transmit, or magasin in the Service ("User données").

You are responsible for the accuracy, legality, retention obligations, backups, and pre-résiliation exporter of User données. Although we take reasonable measures for disaster recovery and Service delivery, we do not guarantee that User données will be permanently retained or fully restored.

Article 7 (services tiers such as Google)

The Service may integrate with, or guide users to, Google, Google Business Profile, Google Maps, e-mail et SMS delivery, cloud services, authentication, and Autre services tiers.

The provision, avis, display, ranking, compte status, posting or removal of avis, suspension, restriction, specification modifications, and outcomes of appeals on services tiers are determined independently by those third parties and are not under our control.

We do not guarantee continued listing on services tiers, compte retention, avis publication, search or display ranking, restoration via appeals, or Autre outcomes.

You are responsible for the accuracy of informations registered with services tiers, compliance with those services' terms and guidelines, compte gestion, and filing appeals if suspension or similar measures occur.

Even if you suffer loss due to suspension, deletion, hiding, restriction, ranking decrease, or Autre measures affecting accounts, magasin informations, or content on services tiers, we are not liable unless such measures were directly caused by our willful misconduct or gross negligence.

Even if we assist with applications, restoration, configuration checks, or Autre assistance, we do not guarantee restoration, listing, or approval by services tiers.

Article 8 (frais, term, and payment)

frais, minimum terms, payment terms, renewal, annulation, refunds, and Autre commercial terms are not listed on the page de destination publique and are set in Individual Agreements.

vous devez pay frais by the deadlines set in the Contrat individuel. If payment is delayed, nous pouvons réclamation late charges dans la mesure permise par la loi and suspend all or part of the Service.

Resale prices that agences and Autre resellers present to clients are determined by those resellers, provided they comply with minimum selling prices and Autre conditions set in their contrat with us.

Article 9 (propriété intellectuelle)

propriété intellectuelle droits in the Service, software, screens, designs, text, trademarks, know-how, and related documents belong to us or the rightful owners. These Terms do not transfer to you any droits beyond the scope of the Contrat individuel.

You warrant that you have the necessary droits in User données and grant us a license to use it dans la mesure nécessaire to provide, maintain, and improve the Service, prevent misuse, and comply with loi.

Article 10 (modifications to and suspension of the Service)

nous pouvons modification, add to, suspend, or discontinue all or part of the Service for maintenance, sécurité, juridique compliance, modifications to services tiers, business needs, or Autre reasonable reasons.

Except in emergencies, nous allons endeavor to provide advance notice by reasonable means of modifications that significantly affect you. Unless expressly warranted in an Contrat individuel, we do not guarantee the permanent availability of any specific feature or external integration.

Article 11 (Suspension of use and résiliation)

If you breach these Terms or an Contrat individuel, delay payment, create a sécurité risk, receive an infringement réclamation from a third party, or if we reasonably determine that safe provision of the Service is impaired, nous pouvons, sans préavis, restrict use, suspend delivery, suspend your compte, isolate données, terminate the accord, or take Autre necessary measures.

Même si vous subissez un préjudice du fait des mesures prises au titre du présent article, nous ne saurions être responsables, sauf en cas de faute intentionnelle ou de négligence grave de notre part.

Article 12 (Recours en cas de défauts)

If the Service has a defect attributable to us, nous pouvons, at our option and considering its nature, impact, reproducibility, and cost, repair it, reperform the affected Service, provide an alternative, or reduce or remboursement frais corresponding to the affected period.

Except in cases of our willful misconduct or gross negligence, or where another remedy is mandated by loi, the remedies in the preceding paragraph are your primary remedies for defects in the Service.

Article 13 (Limitation of responsabilité)

Unless our breach of contrat or tort arises from willful misconduct or gross negligence by us, our représentant, or our personnel, our responsabilité to you is limited to ordinary and direct dommages, and the aggregate amount will not exceed the frais we actually received for the Service that directly caused the loss during the three months immediately preceding the date the loss arose. If no such frais exist for that period, the cap is JPY 10,000.

In the preceding case, regardless of foreseeability, we are not liable for lost profits; loss of sales, profits, or opportunities; business interruption; reputational harm; données loss; costs of substitute services; special, indirect, consequential, or punitive dommages; or dommages arising from third-party claims.

The limitations in this article do not apply in cases of willful misconduct or gross negligence by us, our représentant, or our personnel, or to the extent responsabilité limitations are not permitted under droit applicable.

Article 14 (Indemnisation par l'utilisateur)

If a third party brings a réclamation, complaint, investigation, sanction, lawsuit, or Autre proceeding against us, our officers, employees, contractors, or related parties due to your breach of these Terms or droit applicable, User données, client communications, email or SMS messages, avantages, réservations, parrainages, avis operations, use of services tiers, infringement, or any Autre cause attributable to you, you will resolve it à vos propres frais and responsibility and indemnify us for reasonable attorneys' frais, investigation costs, settlements, dommages, and Autre losses we incur.

We retain the right to control defense strategy and approve settlements. You will not enter into any settlement that imposes obligations or responsabilité on us without our prior written consent.

Article 15 (réclamation procedures and periods)

If you become aware of an incident, defect, or damage relating to the Service, vous devez prevent further harm, preserve evidence, and promptly notify us.

dans la mesure permise par la loi, any réclamation by you relating to the Service must be brought within one year from the date the facts giving rise to the réclamation occurred; after that period, no réclamation may be brought.

Article 16 (Personal responsabilité of officers, etc.)

The parties to an accord concerning the Service are us and you as stated in the Contrat individuel. Our officers, employees, shareholders, contractors, and Autre individuals are not liable as contractual parties unless they separately provide a guarantee, joint and several guarantee, or assumption of obligations.

The preceding paragraph does not exempt individuals from responsabilité where the loi imposes direct responsibility on them.

Article 17 (confidentialité)

We and you will not use non-public informations disclosed by the Autre party as confidential in connection with the Service or the accord for any purpose Autre than performing the accord, and will not disclose it to third parties, except where obligatoire by loi, disclosed to professional advisers under confidentialité obligations, or disclosed to contractors dans la mesure nécessaire.

Article 18 (Handling after résiliation)

After résiliation, vous pouvez no longer be able to accès the Service. exporter any données you need before résiliation sous votre propre responsabilité. nous pouvons delete or anonymize données after the period obligatoire for juridique, contractual, sécurité, backup, and litige-réponse purposes has elapsed.

Provisions that by their nature should survive remain in effect after résiliation.

Article 19 (Assignment of droits and obligations / subcontracting)

Without our prior written consent, vous pouvez not assign, transfer, encumber, or otherwise dispose of your status, droits, or obligations under these Terms or an Contrat individuel to a third party.

nous pouvons subcontract work necessary to provide the Service to third parties and may transfer our status under these Terms and Individual Agreements in connection with a business transfer, corporate split, merger, or Autre business succession.

Article 20 (Divisibilité / absence de renonciation)

If any part of these Terms is held invalid or unenforceable by loi or a court, the remaining parts continue in full force and effect.

Le fait que nous n'exercions pas un droit ne constitue pas une renonciation à ce droit.

Article 21 (modifications to the Terms)

nous pouvons amend these Terms when obligatoire by modifications in loi, the Service, sécurité needs, or Autre circumstances. Material modifications will be communicated via the website, administration screens, email, or Autre reasonable methods.

The effectiveness of modifications and their application to existing contrats follow droit applicable and Individual Agreements.

Article 22 (Negotiation, droit applicable, and compétence)

If a litige arises regarding the Service or the accord, we and you will negotiate in good faith to resolve it before filing a lawsuit.

These Terms and Individual Agreements are governed by the laws of Japan. For disputes relating to the Service or the accord, the district court with compétence over the location of our principal place of business shall be the exclusive court of first instance by accord.

Article 23 (contact)

For demandes about these Terms,contact pageveuillez contact us.